Shop Policies

Welcome to Rocky Shores Designs! I’m glad you are here.
I design and create all of my pieces with special care. I use sterling silver, copper, semi-precious beads and Swarovski crystals.
I accept payment via:
– Paypal
– Credit cards via Paypal. (To use your credit card and not your Paypal account, choose the Paypal option and look for further instructions on the next page.)
– Email Transfers
Payment is expected within 24 hours of order placement unless you have contacted me to make other arrangements.
♥♥ We believe shopping on-line should be as convenient as shopping in-store! Therefore we offer quick production time. Our current production time is 5 business days or less. I will notify you when your order has shipped.
♥Of course if you need something ASAP, just send me a message before you purchase. I’m sure we can work something out.
♥ I ship my jewellery in an anti-tarnish bag and a black velvet bag, wrapped in a bubble envelope.
♥♥ I ship to the address listed on your PayPal account. Please make sure your PAYPAL shipping address is correct. Items not received due to failure to provide correct shipping address cannot be refunded.
♥ Packages shipped within Canada are shipped letter mail and can take upwards of 2-8 business days to arrive, depending on your location.
♥ I ship light packet airmail to the United States. The post office says it can take 4-6 business days. That is NOT guaranteed. Past experience has shown some packages can take upwards of 15-20 days depending on the season or if your package gets in a mailbag in which US Customs decides to take a closer look.
♥ I ship light packet airmail Overseas and can take 4-6 weeks to arrive, depending on the season or if your package gets in a mailbag in which your country’s Customs office decides to take a closer look.
♥ Please note that you will be responsible for any duties or customs charges that may be imposed as a result of shipping internationally.
♥ If you require a tracking number please contact me for a quote. This is recommended for overseas clients.
♥ You will receive a confirmation email about your order. This email will contain a shipping date for when your order will ship. Once it is shipped, we are at the mercy of your country’s Post Offices and Custom Offices and sometimes they are in no rush.
Refunds and Exchanges
I try to be very accurate in my description of every item that I sell. Please read all descriptions, details, and measurements before making your purchase.
I take great care in making my jewellery and packaging for shipping. If you have a problem please let me know within 24 hours. I will gladly work with you to resolve the issue. If it is necessary to send back the item, the buyer is responsible for return shipping charges.
All personalized jewellery is non-returnable unless I have made a stamping mistake – then I will replace it with the same design minus the mistake.
Health Canada Regulations make it impossible for me to accept returns of pierced earrings.
Additional Policies and FAQs
Jewellery is not a toy, when giving jewelry as a gift to a child, PLEASE NOTE you assume full responsibility of the child’s wear and use of the item.
Care of your Rocky Shores Designs Jewelry
Rocky Shores Designs uses sterling silver, copper and gold-fill metals. With proper care, your silver, gold and copper jewelry will retain its beauty and character for many years to come.
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver jewellery that is worn regularly needs less care, so Rocky Shores Designs strongly encourages you to wear your silver jewellery every day.
Do not wear your sterling silver jewellery while swimming as chlorine and saltwater will damage your sterling silver.
Some medications and people with highly acidic systems will tarnish silver.
Body sprays, perfumes, hairsprays etc will dull your sterling silver jewellery.
Rocky Shores Designs jewelry comes with a polishing pad for your convenience. Use this once a month to polish your jewelry and it will sparkle for years to come. When not wearing your jewelry, store it in the anti-tarnish bag in which your jewelry was shipped.
** If you have read this far, you are amazing! You are an extraordinary client! Thank-you!

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